Privacy Policy
How SafePlay Solutions collects, uses and protects your personal information.
SAFEPLAY SOLUTIONS PTY LTD (ABN 57 698 431 097)
Effective date: July 2025
SafePlay Solutions Pty Ltd (“SafePlay Solutions”, “we”, “us”, “our”) is committed to protecting the privacy of personal information we collect. This policy outlines how we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy is intended as a guide to how SafePlay Solutions handles personal information. It does not constitute legal advice. If you have specific privacy concerns, please contact us directly.
What personal information we collect
Depending on how you interact with us, we may collect the following types of personal information:
- Name
- Email address
- Phone number
- Organisation or site name
- Site location
- Enquiry type and project details
- Uploaded inspection reports, site photos or other documents
How we collect personal information
We collect personal information through:
- Our website enquiry form
- Email correspondence
- Phone conversations
- In-person meetings or site visits
We only collect personal information that is reasonably necessary for our business functions.
Why we collect personal information
We collect and use personal information to:
- Respond to your enquiries
- Provide quotes and proposals
- Deliver our services, including playscape design, installation, repairs, maintenance and inspection support
- Communicate with you about your project or service request
- Improve our services and website
How we store and protect personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored securely using a combination of:
- Password-protected systems and devices
- Secure cloud-based platforms with appropriate access controls
- Limited access to authorised personnel only
We will take reasonable steps to destroy or de-identify personal information once it is no longer needed for the purpose for which it was collected, unless we are required by law to retain it.
Who we may disclose personal information to
We may share your personal information with:
- Trusted subcontractors involved in delivering our services
- Independent third-party inspection providers we work with
- Cloud service providers used for form handling, email and file storage
- Professional advisers, such as accountants or legal advisers, where necessary
We will not sell or rent your personal information to third parties.
Overseas disclosure
Some of the cloud-based services we use to process enquiry form submissions and store data may be hosted overseas (for example, in the United States). Where personal information is transferred overseas, we take reasonable steps to ensure those providers comply with obligations comparable to the APPs.
Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. For more detail on cookies, please see our Cookie Policy .
Access and correction
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading
To make an access or correction request, please contact us using the details below. We will respond to your request within a reasonable timeframe.
How to make a complaint
If you believe we have breached the Australian Privacy Principles or wish to make a complaint about how we have handled your personal information, please contact us in writing using the details below.
We will acknowledge your complaint promptly and investigate the matter. We aim to resolve complaints within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) :
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Contact us
For privacy enquiries, access requests or complaints, please contact SafePlay Solutions:
- Email: admin@safeplaysolutions.com.au
- Phone: (07) 5646 5990
- Website: Contact form
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.